Live chat plus Lyro, an AI agent that genuinely answers customer questions - built for small online businesses.
Reviewed by Tom · Founder & lead reviewerSmall online businesses lose sales in the gap between a visitor's question and an answer: where's my order, does this ship to Canada, is there a size guide. Nobody can staff chat 24/7, and most chatbot builders push the work of scripting every flow onto you. Tidio's answer is Lyro - an AI agent you point at your website, FAQs, and help docs, which then answers naturally-phrased questions with your actual information and escalates to a human inbox the moment confidence drops.
The install is genuinely quick: widget on the site, content sources connected, Lyro live the same day. The share of conversations it resolves on its own becomes the number that matters - for typical stores that's a meaningful chunk of the routine volume, which converts directly into either saved staff hours or after-hours sales that used to walk away. The unified inbox keeps chat, email, and social DMs in one queue, so a two-person team stops tab-hopping.
Stores and service businesses fielding the same twenty questions on repeat get the clearest win - start on the free plan, feed Lyro your real content, and check the resolution rate after two weeks. Large support teams with SLA reporting needs and complex routing should look at enterprise help desks; Tidio's sweet spot is the business too small for one of those and too busy to keep ignoring chat.
Online stores and small service businesses drowning in repetitive customer questions they can't afford to staff around the clock.
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